Description

The City of Virginia Beach is dedicated to enhancing the economic, educational, social, and physical quality of the community while providing sustainable municipal services valued by its citizens. The organization is built on a belief in encouraging diverse citizen participation in public policy development, guided by values such as quality customer service, teamwork, leadership, learning, integrity, commitment, and inclusion.

The City of Virginia Beach is looking for a dedicated and detail-oriented Facilities Customer Liaison to join our team. In this role, you will support the Facilities Management Office with planning, cost estimating, project management, and client communications. If you have a passion for facilities management and enjoy working in a collaborative environment, we would love to hear from you.

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and leave.

Key Responsibilities:

• Support the Facilities Management Office with detailed planning, cost estimating, project management, and client communications in the sustainment and long-range maintenance of capital improvement design and construction programs.
• Serve as the primary point of contact for assigned facilities regarding all facility-related matters, including service requests, scheduled maintenance, contract and vendor relations, and facility operations.
• Plan, schedule, and manage City and contractual resources to address facility-related maintenance, repairs, projects, and capital improvements for City-assigned properties, facilities, and related assets and systems.
• Coordinate the execution of facilities-related work, communicating regularly with building tenants and Facility management regarding the status of related projects and issues.
• Utilize working knowledge of facilities systems (HVAC, security, elevators, plumbing, etc.) to analyze complex maintenance, repair, renovation, replacement, and construction plans.
• Assist in the determination of feasibility, technical solutions, scope of work, prioritization, and resource allocations for maintenance and construction-related projects.
• Coordinate with internal and external stakeholders to ensure timely and efficient delivery of services and resolution of complaints/concerns.
• Utilize AssetWorks, a computerized maintenance management system (CMMS), to create work orders, review, update, and maintain service requests.

Qualifications:

• Proven experience in facilities management or a related field.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using computerized maintenance management systems (CMMS) like AssetWorks.
• Ability to work independently and as part of a team.
• High level of attention to detail and problem-solving skills.
   

The City of Virginia Beach is an Equal Opportunity Employer.

Requirements

Minimum Requirements: Requires any combination of education (above the high school level) and/or experience equivalent to six (6) years in fields utilizing the required knowledge, skills, and abilities related to facility/property management, building maintenance and/or project management and in positions such as Property Manager, Facilities Liaison, Facilities Maintenance Leader or Building/Facilities Planning and Programming Supervisor.

Preferences:

• Experience serving as property manager for large, complex facility and/or multiple facilities
• Experience communicating with facility occupants, tradesman, materials vendors, contractors, and other stakeholders
• Experience performing facility related project management duties (i.e. creating SOWs, feasibility studies, prioritizing work, allocating resources, etc.)
• Experience utilizing a computerized maintenance management system (CMMS) to create work orders, review, update, and maintain service requests
• Working knowledge of facility systems such as HVAC, security, plumbing, electrical, elevators, etc.
• Ability to communicate orally and in writing across the organization up through executive level
• Ability to listen, collaborate, and effectively work toward reasonable outcomes with all stakeholders